All FAQs


You have questions? We have answers!

All FAQs can be found here – just scroll down and click on the one you want to expand to reveal the answer.


 

Before Selecting Your Games

Very common question!  We always say the same thing – asap!  Some of the games we have 13 in stock, others we only have 1 version.  So if there are particular games that are deal breakers and you have your heart set on them, then book book book!  You can always just book the must have games for now, and add more down the road when you get a better handle on things.

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Of course you can!  You just have to make an appointment first, so PLEASE CLICK HERE to schedule an appointment with us.  We are typically closed on weekends but can accommodate sometimes if we are able to.  If you do not find a time that works for you, please ask us for our extended availability and we will see how we can help!

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Our prices are firm because we go to great lengths in staying competitive with our pricing.  We regularly execute market research to compare our prices to ensure we are in line with others in the same industry.  We even have surveys that pop up on our website from time to time asking people what they think about our prices.  88% of people surveyed, continue to tell us that our prices are acceptable and are competitive. If you are from the Toronto region, you may think that you have died and have gone to heaven because our prices are pennies compared to Toronto pricing!

Plus we offer a ton of packages and other ways to get discounts, which is just another way we keep our customers happy with the value that they receive.

Our advice is… if you find other companies that have a lower rental cost, just remember the age old saying – You get what you pay for! We have found that other rental companies continue to rent out equipment well past their expiry date, and do not have any sort of maintenance schedule to keep on top of damage.

If you don’t care that the crown and anchor wheel is wobbly, worn down, has tears on the face of the wheel when people have ripped their signs off with packing tape, and the bearings are all worn out – then be our guest and rent with them.  But if you want quality games that won’t let you down and will make your event step up a notch in sophistication, then you know who to call, and it isn’t the Ghost Busters!

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We require the full amount of your rental to be paid up front, in order to reserve the items you would like.  If you want to make changes down the road by substituting games or adding some on, you can do so penalty fee.  Note that your deposit is non-refundable so if you have questions, please ask before booking.

If you cancel your event, then any money paid towards your rental, can be applied towards a future rental down the road but unfortunately no refunds will be given, no matter what the reason.

We encourage people to do their due diligence prior to booking ie)knowing where pick up is, knowing our pick up times, if they have a vehicle that will be large enough to pick up the games, etc.

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We accept payment in 4 ways:

  1. E-Transfer
  2. Credit (you can use Stripe or PayPal but note that they charge you a 4% fee to do so)
  3. Cash
  4. Cheque

Our credit machines on site that we use for payments and security deposits, do not accept Debit or Debit Visa’s. However when booking online you have access to pretty much any payment you can think of!

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Yes we deliver, and yes you have to pick up…. Let us explain!

We deliver only for large Casino Nights or Corporate Functions, as well as some Home Parties.  We reserve our time for these larger events and do not deliver for Stag & Doe’s, Weddings, Stags or small parties.

With that said, we are super flexible with when you can come pick up your order and drop off your order.  Usually you can come a day or two in advance, and then return it a day or two after your event.  You would not incur extra charges for this, so not to worry!

ie) for a Saturday event, you would pick up on either the Thursday or Friday, and return it to us on either the Monday or Tuesday.

For a ton more detail on Delivery, please CLICK HERE.

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To help answer this common question, we went to directly to the source and have copied and pasted excerpts right from representatives of the AGCO (Alcohol & Gaming Commission of Ontario).  That way we know we are giving you the right info!

To be quite frank here, if everyone followed the AGCO’s rules perfectly, most halls would be out of business, and we would also be out of business!!  We believe you just have to be creative with how you do things.  Basically they do not like to see actual cash out at each game as they do not want people winning money.  So if you instead sell raffle tickets at the front door as they enter, they can use these raffle tickets to “gamble” with.

They can give a raffle ticket to the person running the Golf Putt Challenge game for example vs. actual money and get a chance at it.  Just like they do when you go to a town fair – you give them money, they give you game tickets and that is how you play their games.  The other way around things from what we have heard, is to not give away money as a prize, but instead an actual tangible prize.  If it is donated then even better!

One other important thing to note, is that they say Games of Skill are good but Games of Chance are bad.  So games like Hockey Shootout, Golf Putt, Bullseye, Blackjack – this all requires skill.  Other games like the Wheels are all won by chance.  With that said, the Crown & Anchor is our most popular rental, so figure that one out!

A spokesperson from the AGCO was quoted in this article saying that Games of Skill are acceptable, or she suggested having an auction or to simply just charging more for tickets.  She also said this:

“If you’re not eligible for a license and you run a raffle, technically it’s an illegal raffle,” Murray said. “You can’t run a raffle yourself, so you can’t run a raffle at your private event.”

So that is why it is important to ask the hall if they have a gambling license because then you are permitted to run raffles.  In this article, they are quoted saying that there are 5 ways to make money at your fundraiser:

– Ticket Sales
– Donations
– Silent Auctions – get prizes donated, but no liquor bottles.  You can get LCBO or Beer Store gift certificates and have people write their bids down on a piece of paper. Try to get the Bride’s side bidding against the Groom’s side to increase the bid amounts
– Live Auction (same as above except with a lively auctioneer!)
– Games of Skill – not chance (putting contests, scoring contests, nailing the log, guessing how many jelly beans in a jar etc.) and then all of the funds raised through these methods go directly to the Bride and Groom

So are things clear as mud now… right?!

 

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How to Choose The Best Games

This is a hard question, because it depends on:

  • The crowd
    • Think about who is coming, and what they would enjoy. Also think about how much they will be willing to spend, as games like Blackjack, Roulette and Poker require some more cash than a game like Bullseye. Some people are all about gambling at Casino Tables others just like the easy games that do not require much skill. Have a good mix.

 

  • The logistics of the night
    • Think about when you are serving food, and what other surprises you have planned for your guests and try to make the evening flow nicely. Make sure to create a schedule.

 

  • How long your event should last
    • We suggest that you continually bring out new games throughout the night to raise excitement and anticipation. Calculate how many hours you expect people to stay, how often you want to bring out more games, and you have got your number.

 

  • The number of guests
    • This is purely for illustration purposes and it is just a suggestion, but here are some good guidelines:
      • 50-100 people: 3-4 games
      • 100-200 people: 4-5 games
      • 200-300 people: 5-6 games
      • 300 or more: 6+ games
    • Note that the number of games suggested above, can include toonie toss and other smaller games, so by no means are we suggesting that you rent 6 games off of us,  Most people tend to rent 3-4 from us.
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Go to the search bar and type in your game.  Scroll down to the tabs and there you will find a wealth of knowledge on How to Play, How to Transport, and best of all… How to Profit!  In this section it will tell you how to run the games in order to make a profit and what to charge.  Or you can visit our Game Rental Signs page, and this will give you a quick idea as to how to run your game.

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We have had people break even from their Stag & Doe (OUCH!) and we have had several people make just under $30,000.  The people who broke even (honestly maybe we have met 5 over the past 10 years) obviously did not plan this out too well, and obviously did not follow Jack of all Spades’ suggestions.  🙂  The ones that made over $20k, did well with pre selling tickets, perhaps offered a dinner so charged more for the tickets, and had some pretty big booze drinkers.  The games obviously contributed to their success but it was probably more of a booze fest from what we have heard from clients when your profits are that high.

We estimate the average to be somewhere between $2500 – $6000 in profit.  How much have the games contributed to that number?  Nobody has ever been able to tell us!  It is such a chaotic night with so many people helping at once that you cannot possibly break it down that finely unless you are a total control freak lol.

If you only end up making $100 off the games, just remember that you have provided your guests with entertainment, which kept them happier and there longer spending money on other things.

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Once you have figure out how Many People Can Play at My Casino Games at Once, as well as What Percentage of my Guests will actually play during my Casino Night, you are well equipped to figure out how many Casino Tables to rent.

Blackjack is always the most popular, followed by Roulette, and then Crown & Anchor.  The other Casino Games are extremely popular as well, but if you are going to have multiples of games, you may want multiples of the first three mentioned here.

Here is a handy spreadsheet which will help you get started.  It is broken down by game, and by how many guests you expect to attend.  Then we took 60% of that number and came up with a breakdown of what you may want to consider renting. Of course, this is just a guideline – you know your people better and what they would enjoy playing.  If you still need help deciding on quantities, just ask!

 

 

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We have tons of tips for you to consider, as there are many variables involved when trying to maximize your profits.  Your success depends on:

  • How well organized you are
  • Who you have chosen to run the games (pick fun outgoing people who are happy to help)
  • If your helpers are quick with counting
  • Where you set up your games (don’t pick dark places are in the back corner)
  • Average age group of your guests (young 20 year olds may not have as much disposable income as 40 year olds so will probably spend less.  And seniors typically do not drop hundreds while at these events either, as they are known to be more conservative spenders)
  • How many games you have (you don’t want too many or too little)
  • How much you are charging for your games (too high, and nobody will play)
  • What the prizes are if they win (make it worth their while)
  • What else you may be focusing on (entertainment, DJ. etc)
  • Number of people in attendance

So take these into consideration and have a good plan in place to avoid all of these, and maximize your profits!

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Casino Night FAQs

The following can accommodate up to 6 people at any given time:

  • Roulette
  • Craps
  • Crown & Anchor
  • Horse Race Wheel
  • Car Race Wheel
  • Jungle Race Wheel

 

These 2 tables can look after more:

  • The Blackjack Table seats 7 plus a dealer
  • The Poker Table seats 9 plus a dealer.
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Well of course this will be different at every event – if you have couples coming, they may watch each other play so there might only be one participant at a Blackjack Table even though there are 2 people standing there as an example.

If it is all coworkers, then you may have more participation but this depends on the ratio of females vs males.  Males typically are bigger gamblers but you just never know.

Now that we have totally confused you, we will try to help you with a number.  A good rule of thumb is to try to find enough games for 60% of your people.  So if you expect 100 to show, only find games that will accommodate around 60 at any given time.

CLICK HERE to see a breakdown of how many people can play a Casino Game at any given time.

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Once you have figure out how Many People Can Play at My Casino Games at Once, as well as What Percentage of my Guests will actually play during my Casino Night, you are well equipped to figure out how many Casino Tables to rent.

Blackjack is always the most popular, followed by Roulette, and then Crown & Anchor.  The other Casino Games are extremely popular as well, but if you are going to have multiples of games, you may want multiples of the first three mentioned here.

Here is a handy spreadsheet which will help you get started.  It is broken down by game, and by how many guests you expect to attend.  Then we took 60% of that number and came up with a breakdown of what you may want to consider renting. Of course, this is just a guideline – you know your people better and what they would enjoy playing.  If you still need help deciding on quantities, just ask!

 

 

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When you book, you make a request with us through the online booking form, and it will ask you for which games you would like a dealer.  We contact our the company that supplies us with the Dealers on your behalf and ask them for a quote.  We get back in touch with you with a final price, and once we get the go ahead from you, we pass on your info to our Dealers.  The owner (Vince) will get in touch with you at some point, and will set up payment on his end.  At this point, you two can discuss how you would like the games played.  They are paid separately and Vince will provide you with their own invoice.

 

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To help answer this common question, we went to directly to the source and have copied and pasted excerpts right from representatives of the AGCO (Alcohol & Gaming Commission of Ontario).  That way we know we are giving you the right info!

To be quite frank here, if everyone followed the AGCO’s rules perfectly, most halls would be out of business, and we would also be out of business!!  We believe you just have to be creative with how you do things.  Basically they do not like to see actual cash out at each game as they do not want people winning money.  So if you instead sell raffle tickets at the front door as they enter, they can use these raffle tickets to “gamble” with.

They can give a raffle ticket to the person running the Golf Putt Challenge game for example vs. actual money and get a chance at it.  Just like they do when you go to a town fair – you give them money, they give you game tickets and that is how you play their games.  The other way around things from what we have heard, is to not give away money as a prize, but instead an actual tangible prize.  If it is donated then even better!

One other important thing to note, is that they say Games of Skill are good but Games of Chance are bad.  So games like Hockey Shootout, Golf Putt, Bullseye, Blackjack – this all requires skill.  Other games like the Wheels are all won by chance.  With that said, the Crown & Anchor is our most popular rental, so figure that one out!

A spokesperson from the AGCO was quoted in this article saying that Games of Skill are acceptable, or she suggested having an auction or to simply just charging more for tickets.  She also said this:

“If you’re not eligible for a license and you run a raffle, technically it’s an illegal raffle,” Murray said. “You can’t run a raffle yourself, so you can’t run a raffle at your private event.”

So that is why it is important to ask the hall if they have a gambling license because then you are permitted to run raffles.  In this article, they are quoted saying that there are 5 ways to make money at your fundraiser:

– Ticket Sales
– Donations
– Silent Auctions – get prizes donated, but no liquor bottles.  You can get LCBO or Beer Store gift certificates and have people write their bids down on a piece of paper. Try to get the Bride’s side bidding against the Groom’s side to increase the bid amounts
– Live Auction (same as above except with a lively auctioneer!)
– Games of Skill – not chance (putting contests, scoring contests, nailing the log, guessing how many jelly beans in a jar etc.) and then all of the funds raised through these methods go directly to the Bride and Groom

So are things clear as mud now… right?!

 

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It can be overwhelming to understand how to run a Casino Night Fundraiser, especially if you have not done this before, or if you don’t gamble!  If you are using actual money on the tables to bet with, then this section does not apply to you! If you were thinking of providing people with chips as they enter the hall, then you are in the right place.

Many people think that giving people a bunch of poker chips is an excellent idea.  And in theory, it makes sense.  But logistically it is a nightmare.  Carrying around a bunch of chips is not easy – you can put them in your pockets, or put them in a cup and carry them around, but it is not so easy.  Plus have you considered how many chips you would need to rent from us?

Let’s take an example: You have 100 people coming, and you want to give each person 30 chips to bet with.  That is 3,000 chips!  We rent cases of 300 chips out for $10 each, so this would cost you an extra $100 in rental fees which doesn’t seen very cost efficient.  Plus what are the chances that all 3,000 chips will make its way back into the cases before being returned to us?  VERY SLIM!

Our recommendation:

Instead give everyone Raffle Tickets to bet with.  So when they enter, they will be given a couple arms length of tickets lets say.  These are easy to carry and easy to put in your pockets.  They take these tickets to the Dealers, and hand them some tickets.  The dealers in turn exchange these tickets in for poker chips for them to bet with.  When they are finished playing, they can either walk away (if they lost all of their poker chips), or you can exchange them back for raffle tickets.

You can even have a draw this way at the end of the night where anybody who has tickets left can put them into a Raffle Drum, and you can draw a ticket to see who the winner is.

Makes sense?  We think so.  So this is how we run things when you use our Dealers, and if you don’t use our Dealers, we recommend you still adopt this method.

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Picking up Your Order

Here is a great form for you to use, that will not only tell you all of the games dimensions, but it will tell you if you need help carrying it, if you need to bring blankets, and what kind of vehicle to bring.  Click on your games and a list will appear below.  Feel free to email this list to yourself!

Please do not bring a convertible sports car to pick up a Blackjack Table like this customer did one time!  So funny!

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We do not assist in helping to load it or unload it into your vehicle for liability reasons.  We always advise you to bring a second person to help just in case, as we are not liable for any injury or damage to your car, so having another person there to help you will minimize any issues.

If you go to the search bar and type in the game you are renting, you will see some tabs at the bottom of of the page that say “How to Transport”.  It will explain how heavy things are and it will tell you if we advise you to bring a second person or not.

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We advise you to read our whole page called Security Deposit, so please CLICK HERE to read our full policy so that you understand correctly.  But in a nutshell, you can only use your own Credit Card, so the Credit Card Holder needs to be present upon arrival.  If that is not possible, then we encourage you to have the Credit Card Holder to fill out this form, which gives us permission to use their card, even if they are not here in person.

Here is the form:

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  • You are free to pick up a day before your event (unless you have a Monday event, as we are closed on weekends).
  • This will be counted as a one day rental and you will not be charged for the extra day
  • In special circumstances, we may require you to come the day of, but this is a very rare occasion
  • CLICK HERE TO BOOK YOUR PICK UP TIME (can do so up to 2 weeks in advance)

 

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You can pick up your games on either the Thursday or Friday.

  • Usually on Thursday we are available for you to come between 1030am and 4pm.
  • On Fridays we are usually available from 9am till 4pm.
  • CLICK HERE TO BOOK YOUR PICK UP TIME (can do so up to 2 weeks in advance)
  • If you do not find a time that works for you, please ask us if we have any extended availability and we will see how we can help – just depends on our delivery schedule
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We go to great lengths to make sure that all of our equipment is in working order before it gets to you. We inspect and clean every item after a customer has finished with it. After you have received your items, have a good inspection of all parts.  It is best to point this out before you even load it into your car, but we know you may be distracted with the actual event planning and not even notice.

If you notice anything later on while setting your games up, it is best to give us a call asap and send a pic of whatever you have found. Or even FaceTime us if you have an iPhone (905-979-7696) to show us in action, so that we may help you get it working.  It is a rental company after all, and people are rough with our items, so our games are bound to need repairs from time to time.  It is possible we may already know about the issue and have a work around, or perhaps it happened to you while in transit.

Either way, it is definitely best to call us asap rather than wait until you bring it back 3 days later to tell us that you did not even use it.  There is nothing we can do for you at this point.

If after helping you over the phone we were not able to fix your problem, we will wherever possible offer to substitute it with something else that is comparable for you, and you can come and make the switch.  In some cases, we may offer you a refund, but that is up to our discretion if we think that you were the one that actually caused the damage, and the game left our showroom in working condition.

Probably won’t ever be an issue, so do not let this worry you, but we put it here just in case!

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Security Deposit FAQs

We advise you to read our whole page called Security Deposit, so please CLICK HERE to read our full policy so that you understand correctly.  But in a nutshell, it does not matter who is there upon our arrival, because you will have already filled out the Security Deposit form, which gives us permission to use a credit card.  We find this much easier than trying to arrange the credit card holder to be present when we deliver.  You have enough to worry about that day so we encourage you to fill out this form asap, so that we do not have to track you down the week of!

Please fill out this form if you are getting your order delivered:

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We advise you to read our whole page called Security Deposit, so please CLICK HERE to read our full policy so that you understand correctly.  But in a nutshell, you can only use your own Credit Card, so the Credit Card Holder needs to be present upon arrival.  If that is not possible, then we encourage you to have the Credit Card Holder to fill out this form, which gives us permission to use their card, even if they are not here in person.

Here is the form:

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That is a very loaded question!  So many factors go into this decision, and note that the decision is ours as to what to do.  If the item you rented was nearing its end before needing to be replaced, then we probably won’t charge you anything.  If the game left our showroom in perfect condition and came back something else, then you can guess that you will be charged.

How much depends on the severity of the damage, if it can be repaired or if it has to be replaced, how well you tried to avoid the damage, etc.

If you pull a blackjack table out of your van and it has a tear in the leather, we will have already been watching you closely as to how you loaded it into your vehicle, and then unloaded it upon returning.  If you did not bring blankets and padding like we suggested, and instead crammed everything on top of each other while not taking any consideration into protecting the items, then you will most definitely incur a charge.

Taking your coat off to use as padding is not what we recommend, and it kills us every time someone offers to do this because they did not read the instructions about bringing protection!!

This is what the security deposit is for – it covers for mishaps like this.  If we made the security deposit only $50 per order, people would be more likely to be careless.  But by charging a minimum of $250, we are trying to encourage people to take care of our equipment as if it were their own.

If the damage exceeds the original amount that was pre-authorized on your credit card, we will attempt to charge it to the card provided.  If the proper funds are not available for us, you will be responsible for paying for the damage by e-transfer or cash.  We will give you 3 days after we find out about the damage to pay for it so that we may begin repairs in time for the next customer coming that weekend.

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We understand how hard it is to rely on other people to help you with delicate matters, especially when a Securit Deposit is involved.  Time and time again, people return their games with missing items because their helpers at the party didn’t know it belonged to Jack of all Spades and threw it out.  Or their buddy loaded the games in the car for them but then put a hole in one of the games because of carelessness.  Or used a permanent marker on one of our game rental signs, while helping to write in the price to be charged.  Or brought it back 3 days late because they were busy and didn’t think it would be a big deal.

These people are not trying to make your life difficult, but it happens often unfortunately.  Whoever’s name is on the invoice, is ultimately responsible for looking after the items at all times.  Whoever’s credit card we have for the security deposit is ultimately responsible for paying for damaged or missing items.

With that said, if you FIND the missing item, then please call us!  We would love to have the item back and this is far more important to us than to charge you a replacement fee.  We will offer you a refund for the fee if the item has been returned to us in the same condition in which it was received.

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Security Deposit Back

When we take the Security Deposit on your credit card, your bank holds back that amount from your credit limit for a few days.  People are always wanting to know exactly when they might receive their Security Deposit back.  Each bank is different however usually after 3-5 days it will release it back to your credit limit automatically. So we do not actually touch it or have anything to do with releasing it!

If the bank does not hear from us about any charges, then they take care of this on their own. If you return damaged items or you lose something, then your account will be charged that amount and the bank will release the remainder back to you when they are ready.

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Delivery

Yes we deliver, and yes you have to pick up…. Let us explain!

We deliver only for large Casino Nights or Corporate Functions, as well as some Home Parties.  We reserve our time for these larger events and do not deliver for Stag & Doe’s, Weddings, Stags or small parties.

With that said, we are super flexible with when you can come pick up your order and drop off your order.  Usually you can come a day or two in advance, and then return it a day or two after your event.  You would not incur extra charges for this, so not to worry!

ie) for a Saturday event, you would pick up on either the Thursday or Friday, and return it to us on either the Monday or Tuesday.

For a ton more detail on Delivery, please CLICK HERE.

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Thank you for filling out some of the required delivery info when you first booked.  Now we need the finer details so that we know what to expect.

As you are filling this out, you may come across a question that you dont know the answer to.  Please press “SAVE” which will email you a link and after checking with who you need to check with, you can click on the link and will take you back to where you left off.

Thank you!

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Category: Delivery

We advise you to read our whole page called Security Deposit, so please CLICK HERE to read our full policy so that you understand correctly.  But in a nutshell, it does not matter who is there upon our arrival, because you will have already filled out the Security Deposit form, which gives us permission to use a credit card.  We find this much easier than trying to arrange the credit card holder to be present when we deliver.  You have enough to worry about that day so we encourage you to fill out this form asap, so that we do not have to track you down the week of!

Please fill out this form if you are getting your order delivered:

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Delivery

When you book, we send you a link to fill out a form that will ask you for all of your preferences.  You will check off which times and days work for you, and then we do our best to work around your schedule, keeping in mind that we have to work around our existing Delivery Schedule with other customers.

 

Pick Up

We will usually come back the next day to pick up the order, but we are sometimes able to come the same night.  It just depends where all of our other deliveries are, and we manage that accordingly.  Some halls are sticklers and need everything out that night, so we do our best to accommodate everyone!

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Category: Delivery

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Drop Off Order

Here is a great form for you to use, that will not only tell you all of the games dimensions, but it will tell you if you need help carrying it, if you need to bring blankets, and what kind of vehicle to bring.  Click on your games and a list will appear below.  Feel free to email this list to yourself!

Please do not bring a convertible sports car to pick up a Blackjack Table like this customer did one time!  So funny!

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We do not assist in helping to load it or unload it into your vehicle for liability reasons.  We always advise you to bring a second person to help just in case, as we are not liable for any injury or damage to your car, so having another person there to help you will minimize any issues.

If you go to the search bar and type in the game you are renting, you will see some tabs at the bottom of of the page that say “How to Transport”.  It will explain how heavy things are and it will tell you if we advise you to bring a second person or not.

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  • You can drop off your game during our business hours after your event
  • Or you can come the following day to drop it off during business hours
  • Either way your rental charge will remain the same
  • In special circumstances, we may require you to come the same day after your event if we need it the next morning but this is a very rare occasion
  • CLICK HERE TO BOOK YOUR DROP OFF TIME (can do so up to 2 weeks in advance)
  • If you do not find a time that works for you, please ask us if we have any extended availability and we will see how we can help – just depends on our delivery schedule
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Category: Drop Off Order
  • Whether your event is on Friday, Saturday or Sunday, you can bring the items back to us on either Monday or Tuesday
  • This will not change your rental fee as it will still be assumed that you have a one day rental
  • We are closed on Saturday’s and Sunday’s because we have deliveries all weekend, and any extra time we have is spent with our families
  • Mondays or Tuesdays we are usually available from 1030am till 4pm.
  • CLICK HERE TO BOOK YOUR DROP OFF TIME (can do so up to 2 weeks in advance)
  • If you do not find a time that works for you, please ask us if we have any extended availability and we will see how we can help – just depends on our delivery schedule
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Category: Drop Off Order

We understand how hard it is to rely on other people to help you with delicate matters, especially when a Securit Deposit is involved.  Time and time again, people return their games with missing items because their helpers at the party didn’t know it belonged to Jack of all Spades and threw it out.  Or their buddy loaded the games in the car for them but then put a hole in one of the games because of carelessness.  Or used a permanent marker on one of our game rental signs, while helping to write in the price to be charged.  Or brought it back 3 days late because they were busy and didn’t think it would be a big deal.

These people are not trying to make your life difficult, but it happens often unfortunately.  Whoever’s name is on the invoice, is ultimately responsible for looking after the items at all times.  Whoever’s credit card we have for the security deposit is ultimately responsible for paying for damaged or missing items.

With that said, if you FIND the missing item, then please call us!  We would love to have the item back and this is far more important to us than to charge you a replacement fee.  We will offer you a refund for the fee if the item has been returned to us in the same condition in which it was received.

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