Have some Delivery Questions?
You have your event planned, you are getting it delivered by us, but you have a ton of questions right? Not to worry… this is normal! We have compiled a list of Delivery FAQs, so click on the question below to expand the answer.
Yes we deliver, and yes you have to pick up…. Let us explain!
We deliver only for large Casino Nights or Corporate Functions, as well as some Home Parties. We reserve our time for these larger events and do not deliver for Stag & Doe’s, Weddings, Stags or small parties.
With that said, we are super flexible with when you can come pick up your order and drop off your order. Usually you can come a day or two in advance, and then return it a day or two after your event. You would not incur extra charges for this, so not to worry!
ie) for a Saturday event, you would pick up on either the Thursday or Friday, and return it to us on either the Monday or Tuesday.
For a ton more detail on Delivery, please CLICK HERE.
Thank you for filling out some of the required delivery info when you first booked. Now we need the finer details so that we know what to expect.
As you are filling this out, you may come across a question that you dont know the answer to. Please press “SAVE” which will email you a link and after checking with who you need to check with, you can click on the link and will take you back to where you left off.
We advise you to read our whole page called Security Deposit, so please CLICK HERE to read our full policy so that you understand correctly. But in a nutshell, it does not matter who is there upon our arrival, because you will have already filled out the Security Deposit form, which gives us permission to use a credit card. We find this much easier than trying to arrange the credit card holder to be present when we deliver. You have enough to worry about that day so we encourage you to fill out this form asap, so that we do not have to track you down the week of!
Please fill out this form if you are getting your order delivered:
When you book, we send you a link to fill out a form that will ask you for all of your preferences. You will check off which times and days work for you, and then we do our best to work around your schedule, keeping in mind that we have to work around our existing Delivery Schedule with other customers.
We will usually come back the next day to pick up the order, but we are sometimes able to come the same night. It just depends where all of our other deliveries are, and we manage that accordingly. Some halls are sticklers and need everything out that night, so we do our best to accommodate everyone!