FAQs for Picking up Your Order


FAQS for Picking up Your Order

It is normal to have questions on how our Pick up Process works, so we have tried to communicate this as best as possible. We put together a list of FAQs related to Picking up your Order in an attempt to minimize any anxiety you may have. Click on the question below that you would like an answer to.


 

Picking up Your Order

Here is a great form for you to use, that will not only tell you all of the games dimensions, but it will tell you if you need help carrying it, if you need to bring blankets, and what kind of vehicle to bring.  Click on your games and a list will appear below.  Feel free to email this list to yourself!

Please do not bring a convertible sports car to pick up a Blackjack Table like this customer did one time!  So funny!

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We do not assist in helping to load it or unload it into your vehicle for liability reasons.  We always advise you to bring a second person to help just in case, as we are not liable for any injury or damage to your car, so having another person there to help you will minimize any issues.

If you go to the search bar and type in the game you are renting, you will see some tabs at the bottom of of the page that say “How to Transport”.  It will explain how heavy things are and it will tell you if we advise you to bring a second person or not.

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We advise you to read our whole page called Security Deposit, so please CLICK HERE to read our full policy so that you understand correctly.  But in a nutshell, you can only use your own Credit Card, so the Credit Card Holder needs to be present upon arrival.  If that is not possible, then we encourage you to have the Credit Card Holder to fill out this form, which gives us permission to use their card, even if they are not here in person.

Here is the form:

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  • You are free to pick up a day before your event (unless you have a Monday event, as we are closed on weekends).
  • This will be counted as a one day rental and you will not be charged for the extra day
  • In special circumstances, we may require you to come the day of, but this is a very rare occasion
  • CLICK HERE TO BOOK YOUR PICK UP TIME (can do so up to 2 weeks in advance)

 

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You can pick up your games on either the Thursday or Friday.

  • Usually on Thursday we are available for you to come between 1030am and 4pm.
  • On Fridays we are usually available from 9am till 4pm.
  • CLICK HERE TO BOOK YOUR PICK UP TIME (can do so up to 2 weeks in advance)
  • If you do not find a time that works for you, please ask us if we have any extended availability and we will see how we can help – just depends on our delivery schedule
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We go to great lengths to make sure that all of our equipment is in working order before it gets to you. We inspect and clean every item after a customer has finished with it. After you have received your items, have a good inspection of all parts.  It is best to point this out before you even load it into your car, but we know you may be distracted with the actual event planning and not even notice.

If you notice anything later on while setting your games up, it is best to give us a call asap and send a pic of whatever you have found. Or even FaceTime us if you have an iPhone (905-979-7696) to show us in action, so that we may help you get it working.  It is a rental company after all, and people are rough with our items, so our games are bound to need repairs from time to time.  It is possible we may already know about the issue and have a work around, or perhaps it happened to you while in transit.

Either way, it is definitely best to call us asap rather than wait until you bring it back 3 days later to tell us that you did not even use it.  There is nothing we can do for you at this point.

If after helping you over the phone we were not able to fix your problem, we will wherever possible offer to substitute it with something else that is comparable for you, and you can come and make the switch.  In some cases, we may offer you a refund, but that is up to our discretion if we think that you were the one that actually caused the damage, and the game left our showroom in working condition.

Probably won’t ever be an issue, so do not let this worry you, but we put it here just in case!

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