Rental Agreement

handshakeWe have to keep everything in order, so that we may run our business efficiently which is why we created a Rental Agreement.  We post ours online for all to see because we do not hide anything from our clients and we are completely transparent.

When you read through this Rental Agreement, you will see that nothing is out of the ordinary, unfair, deceitful, or surprising.  It is all very standard and it exists so that if any issues should arise down the road, there won’t be any discrepancies.  Really this agreement is in place for the extremely small percentage of people who have messed things up for the rest!!

This Rental Agreement was last updated on Dec 20, 2018.  We reserve the right to modify our Rental Agreement at any time, and prices and policies are subject to change without notice.

  


your options

Your Options

 


 

 

General Info about our Rental Agreement:

  • Equipment is rented on a first come, first served basis.
  • All of our prices are listed online, however if you have a unique request, you can ask for a Quote.
  • Prices quoted are for a one day event, however if you choose to use our rental items for a longer period, we can provide you with long term rates.
  • Our showroom is closed on weekends, so if your event is on a Friday, you would get to keep it for the whole weekend and this would be counted as a one day rental.
  • We pride ourselves on providing you with the highest quality equipment that is well maintained.
  • All items are cleaned and inspected after every use.
  • There is no minimum order quantity required; order as much or as little as you desire.
  • If you have any gift cards to use towards your order, only one coupon per order is permitted.

  • We have a full showroom set up with all of our game rentals and you are welcome to come see them in person by appointment only.
  • Schedule Appointment Now.

 


 

how much is the deposit

Booking Online

How to Book

How Much is The Deposit

Check Stock Availability

 

 


how to book

How To Book

  • We do not typically allow bookings over the phone, and it is online only. If you need help, ask!

 

how much is the depositHow Much is the Deposit

    • You are required to pay the full rental amount in order to reserve your items.

  • If you make additions to your order, you can either pay for them then, or pay the balance on the day of your event

 

Check Stock Availability

  • Before Booking
    • It should tell you online if your items are available as you add them to the cart, so that you do not need to play phone tag or email tag, asking us about availability
    • If our system tells you that something is not available, and you had your heart set on it, we encourage you to still phone us at 905-592-2032 or text us at 905-979-7696 to ensure before bookingthe inventory stock count is accurate.  It is reliable 99% of the time, but with technology nothing is ever 100%.
    • Note that booking deposits are non-refundable (unless there was a mistake made in our error), so please do your due diligence in reading this agreement thoroughly so that there are no misunderstandings ie) You know where our location is, you have a large enough vehicle to transport it, etc.
    • Note that we cannot reserve anything for you until the payment has been made – so it is first come, first served.
  • After Bookingafter booking
    • We will double check our stock counts to be absolutely certain that there are no mixups due to an inventory automated count error.
    • If you qualified for and requested delivery, we also need to double check that we are able to do your delivery during the time frames you have requested, and to your location
    • After verifying that our stock counts are correct and that we do have what you want in stock for your event date, we will confirm with you either way 48 business hours through email.
  • Issues with our Stock Counts after you Booked
    • If for any reason there was an error in our system giving you false inventory counts saying stock counts hat we do have something available when in fact we don’t, we will refund you 100% or see if we can work out something that you could substitute it with.
    • We take pride in keeping our inventory stock counts under tight control so that we can provide you with everything you ordered as expected with no last minute surprises.
    • We do carry multiples of most games in an attempt to minimize disappointment for our clients.


  


 

 

Methods of Payment:methods of payment

4 Ways to Pay for Rental
Credit Card Fees

 

    

  

 

4 Ways to Pay for Rental

  • There are four methods of payment that we accept:
      • E-Transfer
      • Credit (all major cards accepted)
      • Cash

    • Cheque

 

Credit Card Fees

  • When you are booking online and you have chosen credit as a way that you would like to make payment, the system charges you a fee of 3.5% as well as a $0.15 fee per transaction. This money goes straight to “Stripe” who processes the credit card charge on our behalf. Of course choosing one of the other options listed above, would not cost you anything, so keep that in mind!

 


 

 

security depositSecurity Deposit Process:

What is a Security Deposit

Process for Security Deposit when Picking up order

Process for Security Deposit when have Delivery

How do I get Security Deposit back

What is the Process when there are Issues

 

 

 

 

 

What is a Security Deposit

credit card swipe

    • All clients are subjected to a Security Deposit (also known as a Damage Deposit) in case there are any issues when we receive our items back (explained further below).
    • We typically do a pre-authorization on a credit card in the amount of $250 (or higher if you are having a Casino Night) for each order.
    • Cash is NOT an option

  • This ensures that you have proper funds to pay for any possible damage, loss of rental items, late fees, or any other fees that you may incur; and also to ensure that the card is active.

  

Process for Security Deposit when Picking up orderpicking up your order

  • The person that arrives to pick things up, will provide us with their own PERSONAL credit card to be swiped.  They cannot bring someone else’s card (even if it is their spouse’s card)
  • They will sign off saying that they agree to any future charges should problems arise, and usually receive a receipt via text.
  • If the person coming would like to use someone else’s card, then please fill this form out BEFORE your pick up time, as this gives us permission to use their card without them being here in person
  • Click here to fill out this Form
  • The card this is used will not actually be charged, as it is just a pre-authorization. This means that your bank will withhold that money from their credit limit for a few days, and then release it automatically back to the card holder.  That is unless we put a charge through due to a misplaced or damaged item(s).

  

Process for Security Deposit when have Delivery

    • As soon as you book, we advise our clients to fill out the following form, which gives us permission to use their credit card towards any future charges, should the need be there.

  

How do I Get Security Deposit Back

If everything is returned back in the same condition:

    • No charges will ever go through to the credit card provided
    • Nothing will appear on your credit card statement

    • The money held back will automatically be released to you after a few business days (actual time of release depends on your bank)

 

 

What is the Process when there are Issues

There are 3 potential issues that could arise:

  • Lost, Stolen, Missing items
    • You will have 2 days from when we receive your partial order back, to return the missing item(s) in order to avoid charges
    • If after 2 days we have not received your entire order back, we will be charging your credit card its respective Replacement Fee which is described better in detail below.
  • Late Returning Items
    • If you do not come back during the agreed upon timeframe, nor do you attempt to make any contact or effort, you will be billed an entire day’s rental for each day that it is late.
    • We may try to contact you to find out when you are coming, however it is your responsibility to get in touch with us.
    • Remember to Book your Drop off Time Online within our timeframes.
  • Damaged Items
      • It is your responsibility to ensure that your items are looked after at all times.
      • If any items are returned damaged or if an item is simply not returned, Jack of all Spades will charge the card holder accordingly.
      • Jack of all Spades uses their discretion and dictates how much money will be charged to cover the cost of labour and materials, as well as any other fee related to the damage
      • This can be a very pricey, unfortunate, and unnecessary charge, so we encourage you to ensure that proper care is taken.

    • You can request a price for replacement prior to taking the items if you are interested

 

Reduce/Cancel/Add/Substitutions to Orders:

Reducing Order

Cancelling Order

Adding to your Order

Substitutions

 

 

Reducing your Order

  • If you wish to reduce your order, please inform us as soon as you can so that we may update our system to ensure that someone else may have access to that item.
  • There are no refunds for monies paid thus far but maybe you can switch it to something else.

 

 

Cancelling your Order

  • If you wish to cancel your order entirely, unfortunately there is no refund on any monies paid thus far.
  • However when you book with us again in the future, we may offer you the chance to use the money paid on the cancelled order, towards a new order.
  • The execption to this rule is that we made an error during the booking process ie)inventory count was not accurate online.

 

 

Adding / Substituting Your Order

  • If you wish to add items to your order, you are welcome to do so at any time, but of course, this is subject to availability.
  • If you wish to switch your item for another item, you are free to do this also, assuming its available
  • You would just pay any difference if necessary, or take a loss if the new item is cheaper
  • Just send us a text or email with the changes you wish to make

 

 


 

 

Delivery Service:

Who is Eligible for Delivery

How Much is Delivery

When do you Deliver & Pick up

What Happens during Delivery

What Happens when you Come Back?

 

 

Who is Eligible for Delivery

    • You will know if you are eligible for delivery, because it will ask you for your Delivery preferences during the booking process online.
    • If it does not ask you, then you are not eligible
    • We typically offer Delivery to our clients who are having a large Casino Night or who are having a Company Event or Home Casino Night Party.
    • If you have ordered a Deluxe Casino Table, then pick up is not an option, so Delivery it is!

  • We do not deliver for Stag & Doe’s or small Fundraisers as we reserve those time slots for the large Casino Nights.

  

How Much is Delivery

    • Delivery rates are based on the number of kilometres from our showroom, by the number of items (and types of items) that you are renting, by an obstacles we may face, etc.

  

When Do you Deliver My Order

    • We send you a form that will ask you questions such as when you want things delivered, when you want us to come back, can we come back the following day instead, etc.
    • You can request your time preferences at this point, but in the end Jack of all Spades will make the final call on timing, as we have to manage all deliveries accordingly
    • Sometimes we return that evening to pick up your items, and other times it will be the next morning.

  • We will confirm the time with you a few days prior to your event.

  

What Happens during Delivery

    • You do not need to be present when we arrive, but ahead of time you will have given us instructions so there should not be any problems
    • Whoever greets us, will sign off that they have inspected all items and that everything has been received and in good condition
    • If we incurred any unexpected expenses while delivering  (parking meter’s, parking tickets because the proper loading area was not provided, parking lot fees, delays because nobody was there to greet us, etc.) this will be taken out of your Security Deposit

  • Please ensure you have your cell phone on you during the time that we are delivering so that we can stay in contact with each other should any issues arise

  

What Happens when you come back?

  • We will inspect everything and pack it up ourselves.
  • You do not need to be there personally, but someone has to greet us
  • We will get in touch with you if there were any issues, so no news is good news!

  


 

 

Picking up your Own Games from Showroom:picking up your order

What does the Pickup Process Look Like
When do we Pick up Games
How do I schedule a Pick up & Drop off Time
What do I need to know when bringing order back

 

 

 

 

 

What does the Pickup Process Look Like

    • Most people pick up and drop off their games themselves.
    • We typically only deliver for Corporate Events, Home Parties, or Large Casino Nights, so all other customers are responsible for figuring out the transportation of the games independently
    • Our rented items must be completely covered from unfavourable weather conditions while transporting in your vehicle. Your trunk, hatchback, or tailgate must be able to close properly to secure all items, and bungee cords are recommended to keep everything safe.
    • Some of the rented items are quite heavy, so we recommend two people come that can each lift up to 80 pounds to do the transporting of the items.
    • We will not be held responsible for any injury or damage to you or your vehicle during loading or unloading and it will be your responsibility to do the lifting and loading.
    • We also recommend that you bring along blankets to aid in transporting the items safely so you can avoid damaging the items.
    • We may, at our discretion, refuse to allow you to take the items if you do not bring protection for the games (blankets, tie downs, etc).

  • It will be your responsibility to detail all damages, shortages, or discrepancies on your invoice before you leave or the invoice quantities will be considered received and in perfect condition.

  

When do we Pick up Our Games

  • We have set times for you to come, but sometimes deliveries get in the way and we need to adjust.
  • On a normal week however, these are the times that you can expect us to be available for you to swing by:
    • Pick up
      • Thursday 1030am to 430pm
      • Friday 1045am to 400pm
    • Drop off
      • Monday 1045am to 430pm
      • Tuesday 1030am to 400pm
  • If none of these times work with your work schedule, then please request an evening appointment and we will see what we can do to accommodate you!  There are no guarantees that we can accommodate your specific timelines however we aim to please so will do what we can to work with you.

 

How do I Schedule a Pick up & Drop Off Time?

    • Feel free to “Schedule your Pick up & Drop off Time” through our online calendar booking system at any time (up to 2 weeks in advance of your event date).
    • If when you go to book your time, our open time slots do not match your availability, you can request a different time and we will see if we are able to accommodate your special needs
    • Typically we are closed in the evenings because we are doing deliveries so that is why we do most of our pickups and drop offs throughout the day.
    • We are typically closed on weekends for the same reason but another reason is that the owners have a large family so are spending time with their small children in-between deliveries.

  • Almost everyone is able to come within our timelines, so it is never an issue.  And if it is an issue, we will work something out, do not fret!

  

What do I need to know when Bringing Order Back?

  • If you are running late, always give us a call to ensure that we will still be there
  • We will not wait around as we have delivery times to meet
  • You do NOT need to bring your credit card back, nor does the credit card holder or person that booked with us need to be present
  • Please return all items in the same packages or boxes in which you received them to avoid any fees for missing packaging.
  • We rely on this packaging to keep our items safe and damage free while in transit.
  • We will inspect all items thoroughly upon your arrival, and if there are any damaged or missing items, the amount to replace the packaging will be deducted from your Security Deposit.

 


 

Replacement Fees:

Your Responsibility
Possible Charges
How to Avoid Paying Fees
How to Keep Games Safe
Want to Change/Modify a Game? Ask us First

 

 

 

Your Responsibility

    • You are responsible for the items from the time you receive the items to the time we receive them back.
    • Remember to take extra care as you are responsible for paying the Replacement Fee for damage caused, even if it was not you who caused the damage or who lost the item.

  • Whoever’s credit card we used for the Security Deposit, this will be the card we use to charge for any mishaps, unless you wish to pay with cash.

 
 

Possible Charges

    • You are responsible for paying the full Replacement Fee for broken, damaged, dirty, missing items or lost items and/or packaging.
    • Feel free to inquire about replacement costs prior to receiving your items.
    • If you find the lost or stolen item, and it is in the same condition as when you received it, we will gladly refund the replacement costs that we charged you.
    • If the Replacement Fee that you owe is higher than the Security Deposit, the balance will be charged to the credit card provided, unless you specify that you would prefer to pay with cash or E-Transfer.

  • It is so very seldom that this happens so do not panic! Just take care of everything responsibly, and you will be fine!

 
 

How to Avoid Paying Fees

    • Before leaving the hall, read over the list of items you received (see your invoice for details) and ensure you have it all.
    • Have someone help you lift, transport, or move a heavy item because things could damage easily.
    • It is common for a mad rush to happen at the end of the night where everyone is pitching in trying to help clean up, however this is where things go missing, so put someone in charge of this

  • Keep the games safe!  Read next section for more details

 
 

How to Keep Games Safe

    • All items should be secured and protected from harmful weather conditions, theft, or damage, and should be secured when not in use.
    • To prevent mishaps, do not allow your guests to place drinks, cigarettes, or food items on any of the rented items or packaging.
    • Do not use tape on any of our games.
    • The exception to this rule is if you wish to tape signs to our Wheel or Plinko or Raffle Containers in which case you should use painters tape.
    • Duct tape, masking tape, or scotch tape are NOT permitted as they may damage our games.
    • Please ensure all tape is removed before we get the item(s) back
    • If an item comes back to us with tape or tape marks on it, you are responsible for removing the marks 100%

  • If the tape marks do not come off, we will be charging you a cleaning fee to do it ourselves or possibly a full Replacement Fee of that item if we are unable to remove the damage.

 
 

Want to Change or Modify a Game? Ask us First!

    • Sometimes people like to customize the games to make it fit with their theme (we find companies especially want to do this.)
    • We ask that if there are any modifications that you wish to make, you must get permission from us first.
    • If you wish to tape something to any of our games that were not listed in the previous section, to please get permission from us first.
    • Do not remove our logo stickers from our games (yes people do this sometimes!) We rely on these logo stickers to advertise our games while they are at your event, and if any stickers are removed, you will be charged $10 to replace each sticker.
    • If there is an item that is damaged when you receive it, do not take it upon yourself to “fix” it. Instead inform us by texting/emailing pics asap
    • If you damage an item while in your care, as much as we appreciate the fact that you want to fix it before giving it back in an attempt to help us and/or avoid fees from us, many people over the years have made it worse by trying to make repairs on their own without realizing it.
    • Basically just call or text us with pics to explain your situation, and we will either allow the change/modification, or not!

  


  

Dealers

Who Hires The Dealers

Why we are so Confident in our Dealers

 

 

 

 

 

 

 

Who Hires The Dealers

    • If you choose to rent our Casino Tables and would like to have Dealers at your function please note that the personnel we use are a third party contractor and are not affiliated with Jack of all Spades in any way.
    • Jack of all Spades facilitates the booking of these personnel on your behalf, but in the event that any problems or concerns related to this separate company, you are responsible to resolve all issues directly with them.

  • All payment for their services are paid directly to them, however we help in communications between the pair of you.

  

Why we are so Confident in our Dealers

  • We can assure you that the Dealers we use are highly professional, very outgoing, dress in full Casino attire, and are worth every penny.
  • In all of the 11 years we have partnered with them, we can confidently say that we have had zero complaints and have had nothing but positive feedback from our customers
  • Jack of all Spades would not affiliate our company name with this Dealing Company if we did not strongly believe in their professionalism and efficiency!
  • We are proud to partner with them at any type of event.
  • Ask us for a quote and we will be happy to give you their prices!

 


 

Dates that Jack of all Spades is Closed

  • No closures planned as of now
  • Lucky you!